Shipping policy

COMFORT LAB SHIPPING POLICY

Last updated: 10 August 2026

At Comfort Lab, we aim to make your shopping experience simple, reliable and convenient. This Shipping Policy explains how orders are processed and delivered within South Africa.

By placing an order through the Comfort Lab online store, you acknowledge and agree to the shipping terms below, subject to your rights under applicable South African law.

1. SHIPPING METHOD

All Comfort Lab orders are delivered using Aramex Store-to-Door courier services.

Orders are delivered to the delivery address provided by the customer during checkout.

Please ensure that your delivery information is accurate and complete before placing your order.

Comfort Lab cannot be responsible for delays or failed deliveries resulting from incorrect, incomplete or outdated information supplied by the customer.

2. DELIVERY TIMEFRAME

Our estimated delivery timeframe is:

8–11 business days

The delivery timeframe begins once your order has been processed and handed over to the courier.

Business days are Monday to Friday and exclude South African public holidays.

Delivery times are estimates and are not guaranteed delivery dates.

3. ORDER PROCESSING

Orders are normally processed before being handed to our courier partner.

Once your order has been dispatched, you may receive tracking information where tracking is available.

The courier's tracking information should be used as the primary source for updates regarding the location and progress of your shipment.

4. COURIER DELAYS

While Comfort Lab works with Aramex to provide reliable delivery, courier delays can occasionally occur.

Delivery may take longer than the estimated 8–11 business days due to circumstances outside Comfort Lab's reasonable control, including:

  • Courier network delays;

  • High delivery volumes;

  • Severe weather;

  • Road closures or disruptions;

  • Public holidays;

  • Strikes or industrial action;

  • Natural disasters;

  • Incorrect or incomplete delivery information;

  • Failed delivery attempts;

  • Remote or difficult-to-access delivery locations;

  • Customs or regulatory issues where applicable; or

  • Other circumstances beyond Comfort Lab's reasonable control.

Comfort Lab is not responsible for delays caused solely by circumstances outside our reasonable control, subject always to any rights or remedies that the customer may have under applicable South African law.

A courier delay does not automatically entitle a customer to a refund where the order remains capable of being delivered and no statutory right to cancel or receive a refund has arisen.

5. DELAYS CAUSED BY COMFORT LAB

Where a delay is caused by Comfort Lab, we will take reasonable steps to communicate with the customer and resolve the issue.

Nothing in this policy limits any consumer right or remedy that may apply under the Consumer Protection Act 68 of 2008 ("CPA") or other applicable South African legislation.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please ensure that the following information is correct:

  • Full name;

  • Street address;

  • Suburb;

  • City/town;

  • Province;

  • Postal code; and

  • Contact telephone number.

If an incorrect address is provided and the courier is unable to complete delivery, additional delivery costs may apply where permitted by law.

7. FAILED DELIVERY ATTEMPTS

If the courier is unable to deliver because nobody is available, the address is incorrect, access is unavailable, or the recipient cannot be contacted, the courier may arrange another delivery attempt or follow its applicable delivery procedures.

Customers should monitor their tracking information and remain available to receive their order.

Comfort Lab is not responsible for delays resulting from a failed delivery caused by the customer's actions or failure to provide accurate delivery information.

8. LOST OR MISSING ORDERS

If your order appears to be lost, please contact Comfort Lab with your order number and tracking information.

We may contact the courier to investigate the shipment.

Customers should not attempt to place a duplicate order while an investigation is underway unless advised to do so by Comfort Lab.

Where a product is confirmed to have been lost before delivery and the customer is legally entitled to a remedy, Comfort Lab will provide the applicable remedy in accordance with South African law.

9. DAMAGED PACKAGES

If your package arrives visibly damaged, please take photographs of the packaging and product and contact Comfort Lab as soon as reasonably possible.

Please retain the original packaging until the matter has been resolved.

Depending on the circumstances, we may request photographs, videos, order information or other reasonable evidence to assist with our investigation.

Nothing in this section limits any statutory rights the customer may have.

10. TRACKING

Where tracking is available, tracking information will be provided to the customer after dispatch.

Tracking information is supplied by the courier and may take some time to update after an order has been collected.

Comfort Lab cannot guarantee that courier tracking information will update immediately or continuously.

11. DELIVERY AREAS

We currently ship within South Africa using Aramex Store-to-Door.

If your address falls outside the courier's standard service area, additional arrangements or delivery charges may apply where permitted by law.

12. SHIPPING FEES

Applicable shipping fees will be displayed at checkout before payment is completed.

Comfort Lab reserves the right to change shipping fees from time to time, provided that the applicable shipping cost is clearly displayed before the customer completes their purchase.

13. THIRD-PARTY COURIER SERVICES

Comfort Lab uses Aramex as an independent courier service provider.

Once an order has been handed to the courier, certain aspects of the delivery process are outside Comfort Lab's direct control.

However, using a third-party courier does not remove or reduce any statutory rights that a customer may have against Comfort Lab under applicable South African law.

14. DELIVERY ESTIMATES

The stated 8–11 business day timeframe is an estimated delivery period and should not be interpreted as an unconditional guarantee that every order will arrive within exactly 8–11 business days.

Where circumstances outside Comfort Lab's reasonable control cause a delay, we will take reasonable steps to assist the customer in tracking and resolving the delivery issue.

Where applicable law provides the customer with a right to cancel, refund, replacement or another remedy because of a delivery delay, that right will apply.

15. CONTACT US

If you have a question about your delivery, please contact us:

Comfort Lab
Email: comfortlab14@gmail.com

Please include your order number when contacting us about an existing order.

Comfort Lab — Innovation with Comfort.